Welcome to the New Age of Retail!
After 10 years of uncertainty, the new age is beginning to take shape: the ever more informed customer has become a spoilt ‘kidult’, and convenience, simplicity and positive emotions dominate their shopping experience.
By contrast, retailers are slowly beginning to know their customers better thanks to ever more precise data, increasing the demands on managers and employees. Learning and unlearning approaches more quickly regardless of their previous success is a key skill.
Who will make it who won't? What are the typical errors made by managers? What is coming and what is not? At the International Retail Summit, streetwise newcomers and seasoned innovators discuss questions such as:
- Voice control, Internet of Things, A.I. – what are the key digital trends?
- Will Amazon and Alibaba define the business models of the future?
- What new shop formats are being created?
- And what jobs, if services and logistics are becoming ever more important?
- Will millennials determine the future of retail?
- How can retailers win the battle for top talents and recruit the right leaders for the new age?
Thursday, 6 September, 10.00 – 17.30 Uhr
Key Factors for the New Age
David Bosshart (CH), CEO, GDI Gottlieb Duttweiler Institute
Welcome to the New Age of Retail!
Terry Young (US), Founder, sparks & honey
Six Shifts: Transforming Truth, Trust and the Future of Commerce
Richard Kelly (HK), Chief Catalyst, Fung Academy, Fung Group
The Asian Express: Learnings from the World's Fastest Innovators
Fabrice Zumbrunnen (CH), President of the Executive Board, Federation of Migros Cooperatives
Fitness Boost for the Retail Industry: New Goals for a New Age
Michael Mueller (CH), CEO, Valora Group
Small Spaces, High Frequencies: How Convenience Wins
Stephan Zoll (AT), CEO, Signa Sports Group
Game on: Tactics for Sports E-Commerce
Behshad Behzadi (CH), Distinguished Engineer, Site Lead Google Switzerland
The Future of AI and Assistance
The Rise of New Business Models
Jarno Vanhatapio (SE), Founder and CEO, NA-KD
Go Vertical: Catering for Millennial Fashionistas
Jan Sedlacek (CH), Co-Founder and Managing Partner, Stryber
The Kuoni Case: Learnings from the Downfall of a Long-Established Company
Marije Vogelzang (NL), Eating Designer and Founder, Dutch Institute for Food & Design
Design for the Senses: How Many Smurfs Die to Make Blue Ice Cream?
Flying Networking Dinner with Future Food Tasting, hosted by blue horizon
Shuttleservice: Transfer to Hotel Sedartis and Thalwil train station
Friday, 7 September, 09.00 – 13.00 Uhr
Dealing with People
Pierluigi Collina (IT), Legendary Football Referee
Success on the Field of Play: Decision-Making Under Pressure
Lucy Harris (UK), Partner, Clarity Search
Rethinking the Workforce: The DNA of Your Future Retail Talent
Christoph Werner (DE), Managing Director Marketing and Procurement Department, dm-Drogerie-Markt
New Maxim: Success Factors in the Age of Empowerment
Building on Style
Sandrine Retailleau (FR), President and Co-Founder, La Salle de Sport with Reebok
From Point of Sale to Meeting Point: When the Product is the By-Product
Reiner Pichler (CH), Group CEO, Calida Holding
Many Brands, one Platform: The Future of Multibrand
Sir Ian Cheshire (UK), Chairman, Debenhams
The Way Forward: A Global Retail Outlook
2 days, 1 person: Full price: CHF 2300
2 days, 2 or more persons: Full price: CHF 1950 / person
1 day, per person: Full price: CHF 1400
Price for startups: 1 day: CHF 450
2 days: CHF 600 (Request discount code with email@example.com)
20% early-bird discount until 31 March 2018
10% early-bird discount until 31 May 2018
Payment in advance. Reduced fees apply when more than one participant from the same company registers at the same time. Any subsequent participant registered later will be invoiced separately. The conference fee includes all food and beverages (and VAT). Participants registering less than two weeks before the event can pay by credit card only.
German / English (simultaneous interpretation)
Changes to the programme
The programme is subject to change. If an event does not take place, fees will be refunded. Further claims are ruled out.
If you are unable to attend, please let us have your cancellation in writing. The fee will be reimbursed on cancellation thirty or more days before the event. After this term and until five full working days prior to the event we will charge 75% of the fee. In the event of later cancellations we will charge the full participation fee. Substitute participants welcome.
To benefit from special rates, please use the following email adresses and refer to the code: IHT2018.
Hotel Sedartis, Thalwil: firstname.lastname@example.org
Hotel Belvoir, Ruschlikon: email@example.com
Hotel Ibis, Adliswil: firstname.lastname@example.org
There will be a free shuttle bus service between the GDI and the Hotel Sedartis / Thalwil train station.