62. IHT
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62nd International Retail Summit

RADICAL RETAIL The ten biggest challenges for the future

RADICAL RETAIL The ten biggest challenges for the future

New business models are emerging every day, but we usually take a long time to notice them. Who, ten years ago, would have thought that Amazon, Apple, Facebook and Google would one day turn the retail world upside down? Today’s start-ups are tomorrow’s game-changers.

New players are writing new rules for new games – in order to win we have to help write these game rules. Sustainability is becoming a success factor that cannot be dismissed. And the digital revolution is creating a world shaped by the DIY culture, private shopping clubs and rapidly expanding e-commerce. There is no doubt about it: today’s retail sector is facing changes it has not experienced in decades.

So what next? Who are the game-changers? And is “small” really “the new big”? What will we be shopping for tomorrow? Business as usual is not the solution, nor are patchwork strategies – even a simple “reset” no longer does the trick.

At the 62nd International Retail Summit, we will outline the ten biggest challenges and how best to address them. We will showcase new approaches, international newcomers and exciting thought leaders. And we will feature established retailers who think out of the box and are now successfully breaking new ground.

Programme

Conference day 1: Thursday, 6 September 2012, 10.00 – 18.30

09.30
Welcome coffee

10.00
Challenge I: Radical shift – new retail in the glocal economy

  • David Bosshart (CH)
  • Why creativity beats money. Surviving the Übertech-Economy
  • Daniel Altman (US)
  • Economic outlook: The most surprising trends that will reshape the global economy

Challenge II : Radical branding – building connections, that last

  • Robert Brozin (ZA)
  • Building a brand with personality
  • Christoph Bründl (A)
  • The brand experience – staged offline

12.45
Lunch

14.00
Challenge III : Radical sustainability – creating prosperity through good business

  • Götz Rehn (D)
  • Towards the fourth dimension
  • Andrew Merritt & Paul Smyth (UK))
  • Creative entrepreneurship for sustainable retail
  • Catherine Conway (UK)
  • From radical idea to reality – how we are challenging the rules of retail
  • Robert Rudnick, Martin Elwert (D)
  • Closing the circle with direct trade – how consumers care about producers
  • Kate Bull (UK)
  • Cooperative franchise – how to expand a business ethically

15.30
Break

16.00
Challenge IV: Radical adaptability – staying big in times of change

  • Phillippe Houzé (F)
  • Permanent creativity. How to adapt to faster changes
  • Gerhard Drexel (A)
  • “Change the script” instead of “Business as usual”


Challenge V: Radical disintermediation – manufacturers connect or lose!

  • Urs Riedener (CH)
  • New consumer needs – new markets

17.45
Summary 1st Day
    •    David Bosshart (CH)

18.15
Networking & Lounge

ab 18.30
Shuttle transfer
zu den Hotels und zum Bahnhof Thalwil

 

Conference day 2: Friday, 7 September 2012, 09.00 – 15.00

09.00
Challenge VI: Radical reinvention – more than a reset
    •    Simonetta Carbonaro (D/S)
    •    Transform or die. Time for turnaround

Challenge VII : Radical connection – pop up your business
    •    Caroline Drucker (D/US)
    •    Bottoms Up! How Small Businesses are Crafting the New Economy
    •    Russ Miller (US)
    •    Pop-up retail. Trend or fad?

10.15
Break


10.45
Challenge VIII : Radical price – towards a new dynamic
    •    Oliver Hinz (D)
    •    Innovative pricing – online and offline

Challenge IX: Radical holism – relations beyond marketing
    •    Simona Scarpaleggia (CH)
    •    Values. The IKEA way to radical retail
    •    Petra Schäfer (D)
    •    Unser Integrationsmarketing – die nachhaltige Gestaltung der Kundenbeziehung

12.15
Lunch

13.30
Challenge X: Radical technology – shift your business model
    •    Eric Tholomé (CH)
    •    The future of commerce, as seen by Google
    •    Max Wittrock (D)
    •    How to scale a mass customization business

14.30
Closing
    •    David Bosshart (CH)

ab 15.00
Shuttle transfer
to Thalwil station

Speakers
Daniel Altmann

Daniel Altman

Daniel Altman is director of thought leadership at the strategic consultant firm Dalberg Global Development Advisors and president of North Yard Economics, a nonprofit consulting firm serving developing countries. In 2011, he was named Chief Economist for BigThink. He is the author of numerous books, amongst others: «Outrageous Fortunes: The Twelve Surprising Trends That Will Reshape the Global Economy» (2011) and «Connected: 24 Hours in the Global Economy» (2007). He currently teaches as an adjunct at the Stern School of Business at New York University.

Robert Brozin

Robert Brozin

Founder of Nando’s Restaurants, a chain famous for its provocative TV commercials. The South African corporation has become a global brand and is currently operating over 1000 restaurants in 35 countries around the world.

Christoph Bründl

Christoph Bründl

CEO of the family company Intersport Bründl. He studied business in Linz, Austria, and Miami, USA. The passionate entrepreneur focuses on an emotional sales approach and shop aura. His flagship store in Kaprun won the EuroShop Retail Design Award 2010.

Kate Bull

Kate Bull

Co-founder of The People’s Supermarket in London, a community venture that highlights the possibilities of consumer power. Bull is also a retail expert and director of the consultancy firm CTWB Ltd, working with established brands, new businesses and the social economy.

Simonetta Carbonaro

Simonetta Carbonaro

Expert on consumer psychology, strategic marketing and design management. Carbonaro carries out research on consumer ethics and behaviour and provides forecasts for the consumer culture. She is a professor at Borås University (SWE) and a partner at the REAL_ISE consultancy (GER).

Catherine Conway

Catherine Conway

Social entrepreneur and founder of Unpackaged, a “refill” retail concept in London that radically rethinks the customer experience to inspire more environmentally sustainable consumption.

Gerhard Drexel

Gerhard Drexel

Chairman of the Board of SPAR Austria. Gerhard Drexel studied business management at the Universities of St. Gallen and Innsbruck. Before joining the Board of SPAR in 1990, he worked for Coop Switzerland and then the Management Zentrum St. Gallen.

Caroline Drucker

Caroline Drucker

Strategic Partner Development Europe, Middle East and Africa at Instagram in London. Previously, she made a name for herself as Country Manager of Etsy in Germany, the e-commerce website founded in 2005.

Martin Elwert

Martin Elwert

Began his career with Roland Berger Strategy Consultants, working in China and Germany and focusing on market entry strategies and cost optimisation. Having co-founded Coffee Circle in 2010, Elwert is now responsible for corporate customers, financial planning and business development.

Oliver Hinz

Oliver Hinz

Chief of Business Informatics at the TU Darmstadt with a focus on electronic markets. Hinz’s publications on pricing have received wide acclaim and were awarded the Science Award Retail of the EHI Retail Institute e. V. and the Schmalenbach Prize.

Philippe Houze

Philippe Houzé

CEO and Chairman of the Executive Management Board at Galeries Lafayette Group, the French leader in the department store sector. Houzé developed a strategy for transforming Galeries Lafayette into a “creator of desire” with innovative concepts.

Andrew Merritt

Andrew Merritt

Artist and co-founder of Something & Son design agency (with Paul Smyth, see below). The agency realises unusual projects combining design and social solutions that take the environment into account, for instance FARM:shop, a groundbreaking London shop that grows food throughout the building.

Russ Miller

Russ Miller

Founder of Vacant, pioneer of pop-up retailing, specialist in creative retailing and brand marketing. Recently launched mypopupshop, a revolutionary f-commerce concept for social shopping. Develops intelligent brick & mortar retailing solutions using NFC (near field communications).

Götz Rehn

Götz Rehn

Founder and General Manager of Alnatura, the successful German provider of organic food and textiles. Since its foundation in 1984 the enterprise has enjoyed constant sales growth. In addition to his work as an entrepreneur, Götz Rehn has been an honorary professor at the Alanus University in Alfter near Bonn since 2007, where he heads the Institute for Social Organics.

Urs Riedener

Urs Riedener

Since 2008 CEO of Emmi Group, Switzerland’s leading, and internationally expanding, dairy company. Riedener had previously held various market-oriented positions with Kraft Foods, Lindt & Sprüngli and the Federation of Migros Cooperatives (MGB).

Robert Rudnick

Robert Rudnick

Worked at Roland Berger for three years – mainly on marketing and sales questions for large corporations all over Europe and in the UAE. After co-founding Coffee Circle, Rudnick is now responsible for online marketing and sales, website development and HR.

Simona Scarpaleggia

Simona Scarpaleggia

Manager and former CEO, IKEA Switzerland. Scarpaleggia had been HR manager in different companies in Italy for 20 years. Since joining Ikea in 2000, she has held various management positions. Between 2010 and 2019, Scarpaleggia was CEO of Ikea Switzerland. She has been CEO of Edge Strategy since September 2020.

Petra Schaefer

Petra Schäfer

Managing Director of the German-based international drugstore chain dm-drogerie markt. After taking a degree in pharmacy, Schäfer joined the company in 1987. In 1999 she joined the Management Board and assumed responsibility for Marketing & Buying and for Regional Sales in over 100 branches.

Paul Smyth

Paul Smyth

Engineer and co-founder of “Something & Son” design agency (with Andrew Merrit, see above). The agency realises unusual projects combining design and social solutions that take the environment into account, for instance FARM:shop, a groundbreaking London shop that grows food throughout the building.

Eric Tholome

Eric Tholomé

Product Management Director at Google, in charge of Commerce products for Google EMEA (e.g. Wallet, Offers). He also managed products like YouTube, Gmail, and Calendar. Before joining Google, he worked for Handspring and Palm. Graduate of Stanford University and Ecole Centrale Paris.

Max Wittrock

Max Wittrock

CEO and Co-founder of mymuesli.com. The multi-awarded startup is a pioneer in the mass-customization of food. Together with Hubert Bessau and Philipp Kraiss, the former journalist started the enterprise in 2007. Today, mymuesli delivers goods to five countries and just opened its third online store.

Informations

Date
6 September - 7 September 2012

Price
2 days, 1 participant: CHF 2300.-
2 days, 2 or more participants: CHF 1950.-
1 day, per participant: CHF 1400.-

Study Tour CHF 350.– (no discount)

The fee has to be paid in advance. The price depends on the number of participants registered together from the same firm. Any subsequent participants registered separately will be billed separately. The conference fee includes all food and beverages (including VAT). Participants registering less than two weeks before the event can pay by credit card only.

Further
Language

German/English (simultaneous translation)

Changes to the programme
The programme is subject to change. If an event does not take place, fees will be refunded. Further claims are ruled out.

Cancellation
If you are unable to attend, please let us have your cancellation in writing. The fee will be reimbursed on cancellation thirty or more days before the event. After this term and until five full working days prior to the event we will charge 75% of the fee. In the event of later cancellations we will charge the full participation fee. Substitute participants welcome.

Hotel reservation
To profit from the special pricings, please use the following email adresses and refer to the following code: IHT 2012
Hotel Sedartis, Thalwil info(at)sedartis.ch
Hotel Alexander, Thalwil info(at)alexander-am-zuerichsee.ch
More hotels can be found at www.zuerich.com

Transport
There will be a free shuttle bus service between the GDI and the hotels Sedartis and Alexander in Thalwil as well as Belvoir in Rüschlikon.

Documentation

Day 1

 

Day 2