Successful Multi-Unit Restaurant Management 2019

Becoming the Leader of Managers

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Becoming the Leader of Managers

A highly interactive three-day seminar led by Christopher C. Muller, Professor of the Practice at Boston University’s School of Hospitality. Muller is an renowned expert on multi-unit restaurant brand management and chain restaurant organization development.

Course objectives & participant benefits

By the end of this seminar, participants will be able to:

  • Better understand the complex environment of today’s foodservice industry
  • Define and implement the set of skills necessary for a new multi-unit manager to achieve professional success
  • Apply key success factors in planning for restaurant organization growth
  • Identify competitive strategies to use in the current marketplace, both locally and globally
  • Create new opportunities based on new knowledge
  • Implement strategies based on newfound valueadded critical thinking and learned behaviors

Who should attend

Entrepreneurs, founders, company leaders, multi-unit managers, area managers, and restaurant general managers looking for insight into their own companies or who want to move to the next level of corporate restaurant leadership.

What leaders & managers say

  • “Chris is THE world authority on the restaurant industry, the ‘go to’ man if you want expertise and knowledge, a rare opportunity to see a true master giving a master class presentation.” Tony Hughes, Restaurant Group, Non-Executive Director
  • “Very interesting topics. Great Trainer, learned a lot of new ideas for my business. Very encouraging – loved the three days.” “Liked the open character of the seminar, the chance to discuss topics.” “These were really great days! Great group, great speaker!” “The format of the seminar, examples given from the industry, great venue” “Confirmation of what are our challenges and solutions for them…” Recent Seminar Participants

Programme development in progress


Christopher C. Muller

Boston, USA,

Christopher C. Muller is Professor at the Boston University. He is the leading thinker and teacher in the field of „Successful Multi-Unit Restaurant Management“. His research has focused on chain-restaurant organization, development and growth and the training of multi-unit managers. Chris has lectured on these topics throughout the world. Book publication „The Leader of Managers“.

Andreas Karlsson

Managing Director Sticks’n’Sushi UK Ltd. Andreas Karlsson will share his experience in helping to build some of the most successful multi-national restaurant organizations through creating and sustaining strong company culture while managing strategic growth.


1 person: 1980 CHF

2nd person from same company: 10% discount

Fee includes all course materials, 3 luncheons and 1 dinner.

Participants registering less than two weeks before the event can pay by credit card only.



21. May - 23. May 2019



Changes to the programme

The programme is subject to change. If an event does not take place, fees will be refunded. Further claims are ruled out.


If you are unable to attend, please let us have your cancellation in writing. The fee will be reimbursed on cancellation thirty or more days before the event. After this term and until five full working days prior to the event we will charge 75% of the fee. In the event of later cancellations we will charge the full participation fee. Substitute participants welcome.

Hotel reservation

To benefit from special rates, please use the following email adresses and refer to the following code: MURS 2019

Hotel Sedartis, Thalwil:

Hotel Belvoir, Rüschlikon:


There will be a free shuttle bus service between the GDI and the Hotel Sedartis Thalwil and Thalwil train station.



GDI Gottlieb Duttweiler Institute
Langhaldenstrasse 21
8803 Rüschlikon


Hosting Partners

Chris Muller (Boston University School of Hospitality), Gretel Weiss (FoodService Europe & Middle East), and David Bosshart (GDI Gottlieb Duttweiler Institute).

EFSS Hosting Partners

Educational Partners

Nestlé Professional




Salomon FoodWorld




Participant information