Uncertainty, vulnerability and ambivalence: welcome back to the world of risk. But just how long can we keep going? Employees are suffering from screen fatigue, members of the public are fearful for the future, and customers are demonstrating ‘trip consolidation’: visiting fewer shops, but buying more from them.
The Covid-19 pandemic has created a longing for closeness, not only in terms of contact with other people, but also when it comes to consumption: regional products, local shops, delivery services. Even brands are moving closer to their customers with the successful direct-to-consumer model.
At the GDI’s 71st International Retail Summit, we explore the implications of these developments for people and companies alike, and present potential success factors for retail during these vulnerable times.
- What does leadership involve when managers and employees are working from home while, at the same time, ‘essential services’ continue to be provided in logistics and supermarkets?
- What will remain online after pandemic shopping, and what will go back to ‘bricks and mortar’? What will our shopping experience look like in the future? Will it also become purely virtual?
- Will the heavyweights continue their crusade of consolidation?
- Will there be a renaissance in the restaurant industry, retail’s little brother?
- Organic and vegan, local and regional products are making great strides at the moment. But what will happen to sustainability after the pandemic?
Twitter hashtag: #iht21
Thursday, 9 September, 10.00 – 17.45
David Bosshart (CH), Executive Advisor, Gottlieb Duttweiler Institute
Moving Closer: Retail in Vulnerable Times
- Why security fades and we must assume responsibility.
- Are we people of space or of time?
- Customer relationships: What we underestimate and what we overestimate.
Sucharita Kodali (US), Retail Industry Expert, Forrester
Tech Killed Retail: Here’s How It Comes Back
- What research tells us about shifts and trends in consumer demand and behaviour.
- Why retailers need to step up against big tech.
- The emergence of brand manufacturers in retail.
Erich Harsch (DE), Chairman of the Executive Board, Hornbach Baumarkt
All About People: Lessons From The Crisis
- Have social distancing and home office changed the principles of leadership?
- Customer service during the pandemic.
- From the DIY store to the living room shelf: striking new paths on the last mile.
Mario Irminger (CH), CEO, Denner
In the Neighbourhood: Discounters as Local Suppliers
- Why the format benefited from the pandemic and what will happen next.
- Fresh, organic, baking station: How does the discounter win new customers, and what happens to cost leadership?
Thomas Gutberlet (DE), Managing Director, tegut
Courage to Take Risks: New Concepts in the Niche
- How customer proximity can be redefined in stationary food retail.
- Fully automated shop and e-commerce with Amazon: The unconventional path of an unconventional supplier.
Neha Singh (US), Founder and CEO, Obsess
Rethinking the Online Shop: Making E-Commerce Beautiful
- How the monotonous grid of webshops can be replaced by an immersive virtual experience.
Javier Goyeneche (ES), President and Founder, Ecoalf
From Plastic to Fantastic: Recycling Waste for Fashion
- How new textile technologies help to fight ocean pollution.
Stephanie Crespin (GB), Founder and CEO, Reflaunt
Resale as a Service: Extending the Life of Luxury Products
- Reconnecting brands with their customers by helping them sell their pre-loved fashion items.
Andy Hunter (US), Founder, bookshop.org
David vs Goliath: Big Presence for Small Bookstores
- How a platform with a social mission rivals Amazon.
- Allowing sellers to get a fair share through an alternative business model.
Benedict Evans (GB), Independent analyst
The Great Unbundling: Strategic Trends in Tech
- How retail, brands, TV and advertising are being overturned.
- Is there a future for platforms?
- The second 50 years in tech: An outlook.
Indian Summer Dinner
A pleasant evening on the beautiful GDI terrace with late summer delicacies, drinks and good company.
Shuttleservice: transfer to Hotel Sedartis and Thalwil train station
Friday, 10 September, 09.00 – 14.00
Duncan Clark (CN), Chairman, BDA China
Going East: How to Win the Chinese Market
- Latest trends in retail and e-commerce in China.
- Alibaba and beyond: Understanding the shape of the China market - new players, new technology, new rules.
- Where will Chinese consumers spend in the future, and what does it mean for the European market?
Francesco Farinetti (IT), President and CEO, Green Pea
Creating the Green Mall: An Eataly of Things
- How to reinvent a doomed shopping format for the 21st century.
- Why a one-stop destination for sustainable services and products caters to today’s consumers.
A conversation with
Urs Niggli (CH), Agricultural scientist and former Director General of the Research Institute of Organic Agriculture (FiBL)
The Future of Food: How Will We Feed 10 Billion People?
- Is high-tech agronomy the answer to the destruction of biodiversity?
- Organic, regional, local: The future for all or only for rich nations?
- How fast will we see change, what are the levers, and who are the key players?
Anna Gawlikowska (CH), Chief Operating Officer, Swiss AI
Better Decisions with AI: Modelling of What-if Scenarios
- Using digital twins of society and businesses to simulate possible futures.
- How retail, from product management and logistics to store location and online activities, can profit from an AI approach to complex situations.
Kate Darling (US), Research Specialist, MIT Media Lab
Moving Closer: Becoming Attached to Robots
- Why People Become Strangely Attached to their robot vacuum cleaners.
- Why the treatment of machines can reveal a new understanding of our own history, our own systems, and how we relate to one another.
- Why treating robots like we treat animals will actually serve us better.