Uncertainty, vulnerability and ambivalence: welcome back to the world of risk. But just how long can we keep going? Employees are suffering from screen fatigue, members of the public are fearful for the future, and customers are demonstrating ‘trip consolidation’: visiting fewer shops, but buying more from them.
The Covid-19 pandemic has created a longing for closeness, not only in terms of contact with other people, but also when it comes to consumption: regional products, local shops, delivery services. Even brands are moving closer to their customers with the successful direct-to-consumer model.
At the GDI’s 71st International Retail Summit, we explore the implications of these developments for people and companies alike, and present potential success factors for retail during these vulnerable times.
- What does leadership involve when managers and employees are working from home while, at the same time, ‘essential services’ continue to be provided in logistics and supermarkets?
- What will remain online after pandemic shopping, and what will go back to ‘bricks and mortar’? What will our shopping experience look like in the future? Will it also become purely virtual?
- Will the heavyweights continue their crusade of consolidation?
- Will there be a renaissance in the restaurant industry, retail’s little brother?
- Organic and vegan, local and regional products are making great strides at the moment. But what will happen to sustainability after the pandemic?