Retail 2020: Shaping future markets with man and machine
On the polarised issue of man vs. machine, the world of retail is undergoing a revolution powered by both extremes. Digitisation and technologisation have gained as thorough a grip on the economy as on the everyday life of the consumer. Ever since, retail has been exploring the machine's apparently limitless possibilities.
At the same time, people are regaining their importance in retail. Customers want credible companies that they can trust. They long for genuine encounters and authentic products. Where they cannot find them, they create new patterns of consumption and, as prosumers, transform entire sectors – always with the help of technology.
To flourish in this new environment, human qualities such as courage and creativity are needed. Equally important is an understanding of the increasingly intelligent machine: "Programme or be programmed" – in other words, control the machine or it will control you.
Retail 2020 will re-think man vs machine, viewing them as one. Tomorrow's retailers will know how to use the ever more rapidly developing technology and how to foster the creativity of their employees and customers – for new, disruptive business models. At the 64th International Retail Summit we offer visions for retail 2020. And we will show how companies can harness both human and machine intelligence to their advantage.
Customer quotes on the International Retail Summit, which has been the most important sector meeting for over 60 years:
"A highly successful event with fantastic presentations and very stimulating discussions."
"The GDI is a place of inspiration."
Thursday, 11 September 2014, 10.00 – 18.15
Introduction and keynote
David Bosshart (CH), GDI Gottlieb Duttweiler Institute
Between man and machine: strategies for retail 2020
Claus Meyer (DK), Meyer Group, Noma
Good food for a better world: finding new territories for innovation
SUSTAINABLE GROWTH PROSPECTS INSTEAD OF "MORE OF THE SAME"
In conversation with Martina Hörmer (AT), Rewe International
Living better: the organics of tomorrow
In conversation with Jason Kibbey (US), Sustainable Apparel Coalition
Changing Fashion: Transparency is a must
THE FUTURE OF LUXURY
Martina Kühne (CH), GDI Gottlieb Duttweiler Institute
What luxury? Why less is becoming more
SELECTION, NOT MASS: RETAIL STRATEGIES FOR TOMORROW
Gill Linton (US), Byronesque
The new authenticity: inspiring, not selling
Anna Alex (DE), Outfittery
Curated fashion retail: how we will shop tomorrow
Nadine Stojanov (CH), Key of Aurora
Human to human: hyperlocal, superglobal
MAN AND MACHINE. STRATEGIES FOR CUSTOMER MANAGEMENT
Richard Cristofoli (UK), Debenhams
Personalised retail: managing customer relationships in an ever changing world
SHOPPING TOMORROW. THE NEW ONLINE IS OFFLINE
Nadia Shouraboura (US), Hointer
Recoding the POS: how robots make retail more human
Doug Glenwright (UK), Thomson/TUI
Seamless shopping: bringing digital into the store
DIGITAL SOCIETY: WHY COMPANIES THAT LAUGH AT OTHERS GO UNDER
Guenter Dueck (DE), author and former CTO, IBM Germany
The new and its enemies: how ideas prevail in organisations
Networking and lounge
Shuttleservice: Transfer to the hotels and Thalwil train station
Friday, 12 September 2014, 9.00 – 14.30
LEADERSHIP: ATTRACTING TALENT, SAFEGUARDING RESOURCES
Ståle Økland (NO), author and trend researcher
The new freedom: what corporations can learn from rock bands
In conversation with Simona Scarpaleggia (CH), Ikea
The future of leadership: how to get and keep the best people
Birgitta Erdmann (DE), H&M
Encounter rather than application: human resources for the next generation
RETAIL TOMORROW: BETWEEN MAN AND MACHINE
Jean-Jacques van Oosten (DE), Rewe Group
Fast evolution: selling food and non-food in a digital world
Oliver Altherr (CH), Marché International
Food and the city: reclaiming the markets
Ning Li (UK), Made.com
E-tailing design furniture: rethinking the value chain