67th International Retail Summit

7 - 8 September 2017

Thursday, 7 September, 10.00 – 17.45

09.30 Welcome Coffee
10.00 Introduction
David Bosshart
(CH), CEO, GDI Gottlieb Duttweiler Institute
From Customer to User: Why Retail Is All About Service

Chris Sanderson (UK), Co-Founder, The Future Laboratory
Retail Futures: The New Customer

Daniel Grieder (NL/CH), CEO, Tommy Hilfiger Global and PHV Europe
The Right Mindset: Moving at the Speed of Innovation and Digitalisation
12.00 Networking Lunch
13.30 Tiziana Primori (IT), CEO, Eataly World
From Supermarket to Theme Park: The Next Revolution in Food Experience

Herbert Bolliger
(CH), Chief Executive Officer, Federation of Migros Cooperatives
Customer in Focus: Learnings for the Future

Markus Kaser (AT), CEO, Interspar Austria
The New Retailer: How Customers Become Guests
15.00 Break
15.30 Willy Oergel (DE), CEO, E. Breuninger
Comparison Trap: Differentiation Through Service

Nick Brackenbury
(UK), CEO, NearSt
From Click to Mortar: Why Physical Stores are the Future of Online Shopping

Conversation with Nick Brackenbury and Thomas Herbert (CH), CEO, Globus
Tomorrow's Department Store: Store Without Goods, Goods Without Store?

Amber Case (US), Fellow at Harvard University, Visiting Researcher at MIT
Calm Technology: When Devices Make Us More Human
17.30 Flying Networking Dinner
Shuttleservice: Transfer to Hotel Sedartis and Thalwil train station

Friday, 8 September, 09.00 – 13.00

09.00 Stéphane Garelli (CH), Professor, IMD Business School and University of Lausanne
The World in Reset Mode: A Competitiveness Outlook for 2018 and Beyond

Josie Cartridge (UK), Customer Director, River Island
Get Personal: Engage Your Customers

Christian Viatte (CH), CEO, Mila
Crowd Service: When Your Neighbour Sets Up Your Smart Home
10.30 Break
11.00 Charlotte Kenny (UK), Head of Fan Services, Arsenal
Emotions Management: Why Football Fans Are More Than Customers

Patrick Schrems-Moreira
(DE), Global Director Retail Concepts / Innovation & Strategy, Adidas
Shop-Transformation: How Customers Become Humans

Farrah Hamid
(UK), Co-Founder, Prettly
Beauty at Your Doorstep: How a Platform Transforms the Salon Experience

Mario Sixtus (DE), Journalist and filmmaker
Recommendation Algorithms: New Adventures and Anecdotes!
13.00 Networking Lunch
14.30 End


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Why you should attend the summit


Brigitte Fischer
Phone +41 44 724 62 66


Programme (PDF)

Fact sheet Retail Summit

From what industry and company level our participants and speakers come from? What our customers say about the Retail Summit? More...


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