67th International Retail Summit

7 - 8 September 2017

Thursday, 7 September, 10.00 – 17.45


09.30 Welcome Coffee
10.00 Introduction
David Bosshart
(CH), CEO, GDI Gottlieb Duttweiler Institute
From Customer to User: Why Retail Is All About Service

Chris Sanderson (UK), Co-Founder, The Future Laboratory
Retail Futures: The New Customer

Daniel Grieder (NL/CH), CEO, Tommy Hilfiger Global and PHV Europe
The Right Mindset: Moving at the Speed of Innovation and Digitalisation
12.00 Networking Lunch
13.30 Tiziana Primori (IT), CEO, Eataly World
From Supermarket to Theme Park: The Next Revolution in Food Experience

Bernhard Brugger (DE), CEO, Payback
The Future of Loyalty: From Big Data To Smart Data

Herbert Bolliger
(CH), Chief Executive Officer, Federation of Migros Cooperatives
Customer in Focus: Learnings for the Future

Markus Kaser (AT), CEO, Interspar Austria
The New Retailer: How Customers Become Guests
15.20 Break
15.50 Willy Oergel (DE), CEO, E. Breuninger
Comparison Trap: Differentiation Through Service

Nick Brackenbury
(UK), CEO, NearSt
From Click to Mortar: Why Physical Stores are the Future of Online Shopping

Conversation with Nick Brackenbury and Thomas Herbert (CH), CEO, Globus
Tomorrow's Department Store: Store Without Goods, Goods Without Store?

Amber Case (US), Fellow at Harvard University, Visiting Researcher at MIT
Calm Technology: When Devices Make Us More Human
17.45 Apéro riche and Networking
Shuttleservice: Transfer to Hotel Sedartis and Thalwil train station


Friday, 8 September, 09.00 – 13.00


09.00 Stéphane Garelli (CH), Professor, IMD Business School and University of Lausanne
The World in Reset Mode: A Competitiveness Outlook for 2018 and Beyond

Josie Cartridge (UK), Customer Director, River Island
Get Personal: Engage Your Customers

Christian Viatte (CH), CEO, Mila
Crowd Service: When Your Neighbour Sets Up Your Smart Home
10.30 Break
11.00 Charlotte Kenny (UK), Head of Fan Services, Arsenal
Emotions Management: Why Football Fans Are More Than Customers

Patrick Schrems-Moreira
(DE), Global Director Retail Concepts / Innovation & Strategy, Adidas
Shop-Transformation: How Customers Become Humans

Farrah Hamid
(UK), Co-Founder, Prettly
Beauty at Your Doorstep: How a Platform Transforms the Salon Experience

Mario Sixtus (DE), Journalist and filmmaker
Recommendation Algorithms: New Adventures and Anecdotes!
13.00 Networking Lunch
14.30 End


Why you should attend the summit


Contact

Brigitte Fischer
iht(at)gdi.ch
Phone +41 44 724 62 66
All images of last year's conference can be found here. More...


Downloads

Programme (PDF)


Fact sheet Retail Summit

From what industry and company level our participants and speakers come from? What our customers say about the Retail Summit? More...


Access



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