67th International Retail Summit

7 - 8 September 2017

SOLD OUT – Radical Customer Centricity: Why Retail Is All About Service

Picture: NTT DATA Corporation


Omnichannel. productivity per square metre, self-checkout, call center bots – could be of yesterday’s concern, soon. Even today, it’s not products that win customers over, but services. Who is most accommodating, who delivers quickest, who has the simplest payment system, which technology-tools provide real added value? And who knows me so well that every offer they send me is relevant?

The retail formula from now on is: service is twice as important as products. The winner is whoever has the most direct access to the consumer – whether it’s a media corporation, brand manufacturer or online platform. Amazon is competing with Instagram and Miles and More at the gates of classic retail models. The classic supply chain is being broken down into individual stages and put together again around the user.

This raises the following questions which we are going to discuss at the 67th International Retail Summit:

  • Who is best-prepared for this new customer world?
  • From customer to networked user: which services will win?
  • How much should we still invest in the old world, is the constant renovation of shopping malls still worthwhile?
  • Will unprecedented consolidation threaten retail?


7 September - 8 September 2017

2 days, 1 person:  
Full price: CHF 2300

2 days, 2 or more persons:
Full price: CHF 1950 / person

1 day, per person:  
Full price: CHF 1400

Price for startups:
1 day: CHF 450 
2 days: CHF 600
(Discount code on request: iht@gdi.ch)

20% early-bird discount until 31 March 2017
10% early-bird discount until 31 May 2017

Payment in advance. Reduced fees apply when more than one participant from the same company register at the same time. Any subsequent participants registered separately will be invoiced separately. The conference fee includes all food and beverages (and VAT). Participants registering less than two weeks before the event can pay by credit card only.

GDI Gottlieb Duttweiler Institute
Langhaldenstrasse 21
8803 Rüschlikon
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German/English (simultaneous interpretation)

Changes to the programme
The programme is subject to change. If an event does not take place, fees will be refunded. Further claims are ruled out.

If you are unable to attend, please let us have your cancellation in writing. The fee will be reimbursed on cancellation thirty or more days before the event. After this term and until five full working days prior to the event we will charge 75% of the fee. In the event of later cancellations we will charge the full participation fee. Substitute participants welcome.

Hotel reservation
To benefit from special rates, please use the following email adresses and refer to the following code: IHT2017
Hotel Sedartis, Thalwil: info@sedartis.ch
Hotel Belvoir, Ruschlikon: info@hotel-belvoir.ch

There will be a free shuttle bus service between the GDI and the Hotel Sedartis Thalwil and Thalwil train station.


The International Retail Summit in a nutshell. More...

Video interviews

All images of this year's conference can be found here. More...

Pictures Retail Summit GDI

Why you should attend the summit


Brigitte Fischer
Phone +41 44 724 62 66


Programme (PDF)

Fact sheet Retail Summit

From what industry and company level our participants and speakers come from? What our customers say about the Retail Summit? More...


Langhaldenstrasse 21, CH-8803 Rüschlikon
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