18th European Foodservice Summit

26 - 27 September 2017

Monday, 25 September – Get-together
Tuesday & Wednesday 26 & 27 September 2017

Pre-Conference Day – Get-together

Monday, 25 September 2017

from 20.00 Hiltl Rooftop, Bahnhofstrasse 88, 8001 Zurich, Tel: +41 44 888 88 00

For all conference participants who already are in town.

1st day

Tuesday, 26 September 2017

10:00 Public Transfers/Coffee & co.
11:00 Gretel Weiss & David Bosshart
Welcome & Intro on behalf of the Organizers
David Bosshart, GDI Gottlieb Duttweiler Institute
The New Food Rules!
| Vertical versus Horizontal
| Going from a 2D to a 3D Imagination
11:50 Gretel Weiss, FoodService Europe & ME
Europe’s Top 100 Restaurant Operators
| New Ranking and Analysis, Breakthrough Trends
| The Push for Growth in Unit Economics
12:20 Lunch
David Campbell
Leading Your Team Through Brand Rebirth
| Building On Strength/Making Hard Choices
| Repositioning a Legacy Leader
Jan-Willem Dockheer, Albert Heijn to go
The Next Revolution in Convenience
| How a Retail Giant Challenges QSR
| Fast Flexible Feeding. Healthy and Handy on the Run
14:30 Break
15:00 Marc Schumacher, Liganova
The Transformation on my Daily Plate
| Rethinking & Reinventing Hospitality Experiences by Closing the Gap between Brands & Communities
15:40 Jonathan Downey, London Union
Street Food Festivals – London Union the New R&D Laboratory
| Bringing the Food of the People to the Highstreet
16:10 Break
Hot Concepts on stage

Karl Brauckmann, BackWerk, Essen/Germany
| Creating Borderless Bakery Cafés. Highly relevant for the Snack and Coffee Customer

David McDowall, BrewDog, Ellon/Scotland
| Disrupting the Pub – Creating the First Global Crowdfunded Bars Business
17:40 Nadine Beshir, Dinner Time Story
The Movable Feast: Technology Comes to the Table
| The New Menu as Entertainment
| Creating Our Own Fables and Myths
19:00 Surprise party – make new friends & reunite past friendships
Marché International Kitchen Party
Down Town Zurich
Night cup at Quaglinos / Hotel Europe
Dufourstrasse 4 – www.quaglinos.ch
(walking distance to hotels and main station)

2nd day

Wednesday, 27 September 2017

08.00 Public Transfers/Coffee & co.
09:00 Stéphane Garelli, IMD/University of Lausanne
The World in Reset Mode
| A Competitiveness Outlook for 2018, and beyond
10:30 Hannelore Daniel, TU Munich
Food, Diet, Health and Longevity: between Expectations and Evidence
| Can Science and Research Still Lead us to Food Satisfaction?
| Can Eating Keep us Young & Healthy?
11:00 Dan Holm, Carrabba’s Italian Grill
Change Your Digital Mindset. Change Your World.
| How to Win in Digital. What Customers Expect today? What it Takes to Compete in a Changing Digital Landscape?
Jambu Palaniappan, UberEATS
How Fast, How Cheap, How Good can Delivery Get?
| The Gig Economy Confronts the Restaurant Environment
| Finding the Global Algorithm
12:30 Dan Holm, Carrabba’s Italian Grill
Jambu Palaniappan, UberEATS
Mario C. Bauer, Vapiano
Danielle Anderson, AmRest

Panel: Delivery 2.0 – Who Owns the Meal at the Front Door?
| Meeting the Demands of Customers to Be Served at Home
| The Third Party Service Provider – Partner, Paramour or Pariah?
13:40 Christopher C. Muller, Boston University
The road ahead
Final conclusions
14:00 Lunch & goodbye drink
End of conference

Bus service to the airport Zurich


Hosting Partners

Chris Muller (Boston University School of Hospitality), Gretel Weiss (FoodService Europe & Middle East), and David Bosshart (GDI Gottlieb Duttweiler Institute). For more information see below left.

Seminar - 22 – 24 May 2018
Successful Multi-Unit Restaurant Management
by Prof. Chris Muller and Andreas Karlsson

Contact Administration

Brigitte Fischer
+41 44 724 62 66

Contact Organisation

Susanne Hanselmann
+41 44 724 62 15

Hotel accommodations

If you wish to book a hotel, click here.

Picture Galleries

Educational Partners 2017

Terms and conditions